With a history of operating a number of the industry’s most notable facilities; we have developed ISO-certified operating systems; ISO 9001, ISO 14001, OHSAS 18001 to assist inconsistency of service delivery. A key part of our management system is the development of the team.
Having clearly communicated organizational expectations and results that are driven by detailed outcome reporting are the basic building blocks of our Quality system. Appropriate resources can then be applied to areas of opportunity.
We have found this a positive way to assist management teams in providing an experience that is in line with client expectations.
Blackdown can assist in Key Performance Indicators tailored to fit the project which is inclusive of:
In benchmarking the development of client relationships, Blackdown has identified that one of the primary requirements essential for the development of client trust is the management and rapid response of service-based concerns in a consistent manner.
Our communication systems are designed to remove generalizations to quickly get to the cause of